Special Services

We want your visit to Sugarworld Water Park to be enjoyable and as safe as possible. Please find outlined below details to assist you with the planning of your visit.

Parking for guests with a physical disability is available adjacent to the main gate entrance ramp. These car parking spaces are clearly marked with the international disability symbol.
As not all attractions are fully accessible to people with a disability we offer a discounted rate for guests who:
• use a wheelchair
• have an intellectual, aural or visual disability
• have a State or Commonwealth issued Disability Pension Card or a Carers Card (must be presented upon entry)
Companions of a person with a disability must present their Companion Card upon entry. One companion entry person person with a disability. Carers Card holders receive discounted entry (Carers Card must be presented upon entry). You are welcome to call Sugerworld Water Park on 07 4055 5477 before your visit to discuss your eligibility for these rates, and to discuss wheelchair accessibility and waterslide restrictions.
Guide, Hearing and Assistance Dogs are welcome in the park. However we cannot permit them on, or in, any of our attractions and they must wear their working vest identifying their role at all times.
Guests with a visible injury, such as a cast, are unable to ride any of the water slides for safety reasons. Guests with injuries are welcome to use the swimming pools with appropriate waterproofing.
For safety reasons, guests with an amputated limb or prosthesis may be unable to use some of our slides. As situations vary, our team may be able to assist with determining which slides and attractions can be undertaken safely. This can be done on the day you attend Sugarworld Water Park or prior to by visiting or contacting our office.
Some of our attractions are not recommended for guests with Epilepsy, motion sickness or those who experience seizures. We suggest you contact Sugarworld Water Park prior to your visit or contact the office upon arrival. As situations vary, our team may be able to assist with determining which slides/attractions can be undertaken safely.
Sugarworld Water Park is manned by qualified lifeguards who are able to provide first aid. Personal medical equipment, such as ventilators, are not provided by the park but visitors are welcome to store medical equipment at the first aid station next to XXX. Medicine that needs refrigeration may also be stored at First Aid.
Locker hire is available from various locations. The lockers are allocated randomly, so if you require an accessible locker please see our staff at reception.
Accessible restrooms are located opposite the swimming pool and next to the kiosk.
For the safety of all guests, eye wear including goggles and prescription glasses, are not permitted on any of our slides. However, these items may be worn in the swimming pools.

If you have questions about any of the topics listed, please contact the Sugarworld Water Park office on 07 4055 5477.